FAQ

Thank you for visiting our FAQ page.

You may also want to check out our online glossary for some terms and definitions.

General Questions
Seller Questions
What is ShopWatchBuy.com?
How do videos make online selling easier?
Is ShopWatchBuy.com a retailer?
How much does it cost to become a member of Shopwatchbuy.com?
What is a third party website?
How do I add a listing?
What is a Local Merchant?
Does ShopWatchBuy.com make commission off of my sales?
What is an affiliate marketer?
What kind of content should my video contain?
What makes ShopWatchBuy.com unique?
Are there any kinds of videos I cannot post?
Do I need any special programs to use ShopWatchBuy.com?
How do I upload my video?
What is the difference between ShopWatchBuy.com and other video websites?
Can I add and delete my videos?
Do I need any special programs to use ShopWatchBuy.com?
What is a Storefront, and do I have one?
Why should I register with ShopWatchBuy.com?
How do you get to be a featured seller?
Do I have to register to look around and shop?
What is the minimum and maximum video size?
What makes a Top Rated Product or Video? Is there a time limit on the videos?
Is ShopWatchBuy.com just for products and tangible items? Why do I need an SKU?
Who picks the keywords for my listing?
Shopper Questions
Does it cost anything for those still pictures?
How do videos make online shopping better?
Can used items be sold?
How can I search for the products and services I want on ShopWatchBuy.com?
Are the “number of plays” guaranteed?
How can I pay for my purchases?
Is there a way to check how many times my video has played?
Why should I rate products and videos on ShopWatchBuy.com?
Do you use PayPal?
If I have a question or a problem with a purchase, who do I contact?
Can I show more than one product in a video?
Can I cancel my membership?
When does my membership start?
Why should I pay to become a member of ShopWatchBuy.com when I could upload my videos to YouTube for free?

General Questions


What is ShopWatchBuy.com?

SWB is a video enabled ecommerce marketplace for independent sellers. If you have a product or service you want to sell using online video then this is the place for you. Think of if as "YouTube for Products". For more information, visit the About Us page.


Is ShopWatchBuy.com a retailer?

No. ShopWatchBuy.com is a marketplace, listing service, and advertising platform for Sellers and Marketers to promote a product or service.


What is a third party website?

A third party website is a site other than ShopWatchBuy.com.  Here are two prime examples:  

First, when a seller places a listing on ShopWatchBuy.com, the link to complete a purchase could be to PayPal (“Buy Now” button) or on another website (“Go to Store” Button). These are both third party websites.

Second, using the embed tag, someone may place your video on his or her own site.  This is great as it’s getting you more exposure for your product or service.   For example, if you create a video that reviews an I-pod, somebody with a technology blog may want to place the video on his or her site. The good news is the transactional information such as the price and the buy link goes with the video.


What is a Local Merchant?

A local merchant is someone who has a physical location for selling his or her product or service, such as a florist or a plumber. When you see a video by a local merchant you are buying directly from them.


What is an affiliate marketer?

An affiliate marketer is someone who promotes products and services on behalf of someone else. For example, if you are an affiliate marketer for Apple, your business is to drive traffic to Apple.com and when people purchase Apple products you receive a commission. On ShopWatchBuy.com, Affiliate Marketers can make videos about the products and services they are promoting.

It is worth noting that Affiliate Marketing is a great way to earn extra income or start a home-based business.  For more information, here’s a Wikipedia article for you to review.  You can also join one of the Affiliate Marketing networks such as Share-A-Sale, CJ, and Pepper Jam.


What makes ShopWatchBuy.com unique?

First and foremost, we enable the use of video to promote products and services. Images and text are important but they are static. SWB enables Sellers to use the dynamic nature of video and connect with shoppers in a much deeper way.

Also, every listing is a transactional video.  That is, a product or service with a price and ability to purchase.  We’re not looking for generic “tell me about your business” video commercials.

For Shoppers, this is a great new way to see products and services and get a look at the people promoting them with some fun and entertainment along the way.

For Sellers, we are a unique and affordable new way to advertise, with the flexibility of directing Shoppers to your own web site.


Do I need any special programs to use ShopWatchBuy.com?

No. All you need is an Internet browser to view, upload, and play back videos.


What is the difference between ShopWatchBuy.com and other video websites?

Most online video sites have very little focus.  A site like YouTube gets 15 minutes of video uploaded every second.  Most of these videos are of poor quality and little value.  But they create a sea of noise that is hard to rise above.

Other sites include video aggregators, pulling in video from other sources, and video search engines, culling the Internet for various videos.  Both of these types of site are useful and have their place, but still make it tough to rise about the noise.

Moreover, NONE of these sites carry the necessary transactional information, such as price, needed for online shopping and e-commerce.

ShopWathcBuy.com is VERY different:

•    We are as much Online Shopping as we are Online Video
•    We are focused on video that promoting products and services
•    Our mission is to help Sellers attract and engage customers
•    We promise the Shopper easy, unique and fun online shopping
•    Charging to post elevates the quality and experience for everyone



Why should I register with ShopWatchBuy.com?

For Shoppers, registration is FREE and enables you to rate products and videos and to leave comments.

For Sellers, registration is required to list products and services on ShopWatchBuy.com.


How do I become a member of ShopWatchBuy.com?

It’s easy. Just register here.  

For Shoppers, it’s FREE and we ask for some basic information.  

For Sellers, you need to select a subscription level and provide a bit more info.


Do I have to register to look around and shop?

Absolutely not. Feel free to look around and if you find a product or service that interests you, just click on Buy Now or Go to Store button. Note to Sellers: It’s good for you to know that we do not require registration to drive traffic to your site.


What makes a Top Rated Product or Video?

Shoppers can rate products and videos separately using a 5 star system. Ratings are based on the overall average.


Is ShopWatchBuy.com just for products and tangible items?

No. The only stipulation for listings on SWB is that they have a price and ability to purchase.

We are not looking for generic “Tell me about your business” type videos. So if you have a service with a price that you would like to promote using SWB, please sign up. For example, a carpet cleaning company might have a $99.00 three room special they want to promote on SWB.


Shopper Questions


How do videos make online shopping better?

If a picture is worth a 1000 words, then a video is worth a 1000 pictures.  Videos convey more information about a product or service and let you see who you’re buying from.



How can I search for the products and services I want on ShopWatchBuy.com?

You can find products and services with traditional e-commerce search criteria such as category, price, and keywords.  But you can ALSO search for products using video search criteria such as most viewed, highest rated, and recently added.       


How can I pay for my purchases?

Depending on how a Seller has placed a listing, you will either see a “Buy Now” or “Go To Store” button on the Listing Detail Page:

•    Buy Now – allows the Shopper to send money directly to the Seller PayPal account
•    Go To Store – directs the Shopper to a third party site to complete the transaction


Why should I rate products and videos on ShopWatchBuy.com?

Rating products and videos helps other Shoppers find great stuff and encourages Sellers to improve their offerings and videos.  Plus, it’s fun!


If I have a question or problem with a purchase, who do I contact?

You should contact the person or business from whom you bought your item.  ShopWatchBuy.com is not a retailer and does not collect payment for goods or services purchased.

Think of this way: if you saw an ad in a magazine and purchased something from an advertiser, you wouldn’t contact the magazine about a product issue. You’d contact the people you purchased from.


Seller Questions


How do videos make online selling easier?

Videos enable you to show off your personality and expertise to connect you buyers as never before. Think of the video as your online virtual sales person.



How much does it cost to become a member of ShopWatchBuy.com?

Advertising on SWB is a subscription or membership-based model. So, there are varying capabilities depending on your subscription level. But you can get started for as little as $.99 per month. See our Pricing Page for details.  


Why should I pay to become a member of ShopWatchBuy.com when I could upload my videos to YouTube for free?

Generic sites like YouTube are not for shopping. If you post your product or services there, people would have to sift through millions of irrelevant videos to find you. Moreover, those sites do not provide the ability to find videos using shopping searches such as price.

Additionally, part of the reason we charge for SWB is to maintain quality sellers, products, and videos.  People are far less likely to post inappropriate videos if they have to pay to do so.


How do I add a listing?

Once you register as a Seller, adding a listing is a simple three-step process:
1.    Upload your video
2.    Enter the information about your listing (price, description, etc…)
3.    Select and/or Add images.


Does ShopWatchBuy.com make commission off my sales?

No, we do not make a commission off your sales. We make money by charging sellers a monthly fee to use the SWB video advertising platform.


What kind of content should my video contain?

That’s up to you. Most studies find that the optimal video length is 2-3 minutes. However, you may want to something longer or shorter depending on the product or service you are promoting. Either way, it’s recommended to make your video as informative and entertaining as possible.


Are there any kinds of videos I cannot post?

Yes. You cannot post videos that have offensive content such as pornography or hate speech. Also, products that are illegal for sale may not be posted. Please see our terms of service for more detail.


How do I upload my video?

The first step in the Ad listing process is to upload your video. Simply click the browse button, select the video on your local computer, and then click upload.


Can I add and delete my videos?

Yes. Just log into your account and you may add new videos or change existing ones.


What is a Storefront and do I have to have one?

A storefront is your virtual space on SWB. This storefront lists any PUBLIC information you would want to share with potential buyers (i.e. you store’s physical address, website or phone number) and all the items that you have for sale.

When a shopper clicks on “More From This Seller” they will be taken to your storefront. Any seller with a silver or higher membership gets a free storefront. You can put as little or as much information on your storefront as you like.


How do you get to be a featured seller?

Being a feature seller is included with Platinum membership.


What is the Minimum and Maximum video size?

There is no minimum video size; however, every listing requires a video. The maximum upload size is 10o Megabytes per video.


Is there a time limit on the videos?

No. There is no time limit for videos, but the recommended time is no longer than 2-3 minutes. The length of time depends on the quality of your uploaded video.


Why do I need an SKU?

An SKU is not required, but can be helpful for certain items to help Shoppers find exactly what they are looking for.


Who picks the keywords for my listing?

You do. The keywords are to help shoppers find your items and similar items when browsing.


Does it cost anything for those still pictures?

No. Pictures are generated from the video after it is uploaded. In addition, you may upload your own pictures or point to other pictures on the Internet using a URL.


Can used items be sold?

Yes, used items can be sold. However, it is important that you indicate as such using the item condition flag when placing your listing.


Are the “number of plays” guaranteed?

No, the number of plays for a given membership is NOT guaranteed. They are the maximum number of plays for a given membership level.


Is there a way to check how many times my video has played?

Yes.  The number of plays is listed for each listing. You can also log into your account and go to your admin page.


Do you use PayPal?

As a Seller, you may pay for your membership via credit card.  However, you may select to use either the “Buy Now” or “Go To Store” button when you post your listing.  For the “Buy Now” button you will need to supply your PayPal address so buyers can pay you.


Can I show more than one product in a video?

Yes you may. However, be careful not to confuse potential buyers.


Can I cancel my membership?

Yes, you may cancel your membership at any time.


When does my membership start?

Your subscription and ability to use the platform starts the minute you sign up.